Terms and Conditions

Man with Van Queen's Park Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Queen's Park provides man and van and removal services within the United Kingdom. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Queen's Park, which provides removal and man and van services.

1.2 "Customer" means any individual or business that requests or uses the services provided by the Company.

1.3 "Services" means any removal, man and van, delivery, loading, unloading, packing, or related services carried out by the Company.

1.4 "Goods" means any items, personal belongings, furniture, equipment, boxes or other property handled, transported, or stored by the Company in the course of providing the Services.

1.5 "Service Area" means the areas within which the Company offers its man and van and removal services, including Queen's Park and surrounding regions, and throughout the UK where agreed in advance.

2. Scope of Services

2.1 The Company offers man and van and removal services for domestic and commercial Customers, including collection, transportation, and delivery of Goods within the Service Area and, where agreed, to other UK destinations.

2.2 The exact nature of the Services to be provided, including the number of operatives, size of vehicle, dates, locations, and any additional services such as packing, will be specified at the time of booking and confirmed by the Company.

2.3 The Company reserves the right to refuse to carry any Goods that are prohibited by law, dangerous, hazardous, illegal, or which, in the Company's reasonable opinion, present a risk to property, vehicles, personnel, or other Goods.

3. Booking Process

3.1 Bookings for man and van or removal services may be made by the Customer through the Company’s accepted contact methods as advertised from time to time.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to collection and delivery addresses, access details, the nature and approximate volume or list of Goods, any special handling requirements, and preferred dates and times.

3.3 The Company will provide a quotation based on the information supplied. Quotations are given on the assumption that there are no unusual or unforeseen circumstances that would materially affect the provision of the Services.

3.4 A booking is not confirmed until the Customer has accepted the quotation and the Company has acknowledged that acceptance. The Company may require a deposit or prepayment to secure the booking.

3.5 The Customer must notify the Company of any changes to the details provided at the time of booking as soon as reasonably practicable. The Company reserves the right to amend the quotation, charges, or availability if the details change.

4. Quotations and Charges

4.1 Unless otherwise stated, all quotations are estimates based on the information supplied by the Customer and are valid for a limited period as specified by the Company.

4.2 The Company may amend the charges if:

(a) the Customer’s requirements change, including the volume of Goods, additional services, or altered addresses;

(b) access at collection or delivery locations is more difficult than advised, such as long carrying distances, restricted parking, limited lift access, or upper floors;

(c) the Services take longer than anticipated due to circumstances beyond the Company’s reasonable control, including traffic delays or waiting times beyond an agreed free period;

(d) additional labour, equipment, or journeys are required to complete the work safely and lawfully.

4.3 Charges may be based on hourly rates, fixed prices, or a combination thereof, as agreed at the time of booking.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due immediately on completion of the Services for domestic Customers, and within the agreed credit period for business Customers with approved accounts.

5.2 The Company accepts payment by the methods stated in its current pricing information. The Customer is responsible for ensuring that payment can be made using the chosen method.

5.3 The Company may require a deposit or full prepayment before the Services commence. Any such requirement will be communicated during the booking process.

5.4 If payment is not received when due, the Company reserves the right to:

(a) charge interest on overdue amounts at the statutory rate applicable to business-to-business or business-to-consumer debts in the UK;

(b) withhold delivery of Goods or cease provision of Services until payment is received;

(c) recover from the Customer all reasonable costs and expenses incurred in pursuing the debt, including legal fees and collection charges.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company using the same or a clearly stated alternative communication method used for the booking.

6.2 The Company may apply cancellation charges as follows:

(a) If cancellation is made more than 48 hours before the agreed start time, any deposit may be refunded at the Company's discretion, subject to any non-recoverable costs incurred.

(b) If cancellation is made less than 48 hours but more than 24 hours before the agreed start time, the Company may charge up to 50 percent of the quoted price.

(c) If cancellation is made less than 24 hours before the agreed start time, the Company may charge up to 100 percent of the quoted price.

6.3 If the Customer fails to provide access at the agreed time and location, or is otherwise absent or unprepared so that the Services cannot be carried out, this will be treated as a late cancellation, and charges may be applied accordingly.

6.4 The Company will use reasonable endeavours to accommodate requests to amend booking dates, times, or scope of work, but such changes are subject to availability and may result in adjusted charges.

6.5 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, traffic incidents, staff illness, or legal restrictions. In such cases, the Company will seek to rearrange the booking at a mutually convenient time or, if this is not possible, refund any payments received for Services not provided.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and labelled, unless the Company has agreed to provide packing services;

(b) ensuring that fragile or high-value items are clearly identified to the Company’s staff prior to loading;

(c) providing safe and adequate access to the property at collection and delivery points, including arranging necessary parking permits or authorisations where required;

(d) being present, or appointing a suitable representative, at collection and delivery locations to oversee the work and check Goods;

(e) ensuring that no prohibited or illegal items are included within the Goods to be transported.

7.2 The Customer must ensure that all necessary disconnection of appliances, dismantling of furniture, and preparation of Goods is completed in advance, except where the Company has agreed to undertake such tasks.

7.3 The Customer must not ask the Company’s staff to perform any illegal acts, or to carry out work that could reasonably be considered unsafe.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services and in handling the Customer's Goods.

8.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount, taking into account the nature and condition of the Goods and the charges paid for the Services. Unless otherwise agreed in writing, the Company’s total liability shall not exceed a sum proportionate to the cost of the Service or the reasonable replacement value of the affected Goods, whichever is lower.

8.3 The Company will not be liable for:

(a) loss or damage arising from the Customer’s failure to pack Goods adequately, unless packing has been undertaken by the Company;

(b) loss or damage to items that are inherently fragile, including but not limited to glass, china, artwork, antiques, or electronic equipment, unless specific written agreement is made and additional protection or insurance is arranged;

(c) loss of data or records from any computer, electronic device, or storage medium;

(d) any indirect, consequential, or economic loss, including loss of profits, business interruption, or loss of opportunity.

8.4 The Company shall not be liable for any delay or failure to perform the Services where such delay or failure is due to circumstances beyond its reasonable control, including but not limited to adverse weather, traffic incidents, road closures, acts of God, strikes, or legal restrictions.

8.5 The Customer must inspect Goods upon delivery, where reasonably practicable, and notify the Company of any visible loss or damage as soon as possible and in any event within a reasonable period. Failure to do so may affect the Company’s ability to investigate or resolve the issue.

8.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

9. Insurance

9.1 The Company maintains appropriate insurance cover for its operations in line with industry practice. Details of cover can be provided upon reasonable request.

9.2 The Customer is responsible for ensuring that the level of cover provided is sufficient for the value of their Goods. The Customer may choose to arrange additional insurance at their own cost if the cover available does not meet their needs.

10. Waiting Time, Delays, and Parking

10.1 The Customer is responsible for ensuring that the Company can park legally and safely at both collection and delivery locations. Any parking charges, fines, or penalties incurred as a direct result of the instructions or omissions of the Customer will be added to the Customer’s bill.

10.2 The Company may charge for waiting time if its staff and vehicle arrive as agreed but are unable to commence work due to access issues, lack of preparation, or other matters within the Customer’s control.

10.3 While the Company will take reasonable care to arrive and complete work within agreed time frames, all arrival and completion times are estimates and not guaranteed, given factors such as traffic conditions and route restrictions.

11. Waste, Disposal, and Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company will not transport or dispose of waste in a manner that breaches such regulations.

11.2 The Customer must clearly identify any items intended for disposal or recycling. The Company reserves the right to refuse to remove any items that are classified as hazardous, restricted, or controlled waste, including but not limited to chemicals, oils, asbestos, gas cylinders, and clinical waste.

11.3 If the Company agrees to remove waste or unwanted items, this will be carried out in line with relevant UK laws governing waste transfer and disposal. Additional charges may apply for such services and any associated fees at authorised facilities.

11.4 The Customer is responsible for ensuring that any disposal requested from the Company complies with all applicable laws and regulations, and that the Customer has the right to authorise removal and disposal of the items concerned.

12. Data Protection and Privacy

12.1 The Company will collect and use personal data provided by the Customer for the purposes of arranging and performing the Services, processing payments, and, where appropriate, managing ongoing relationships.

12.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such information secure.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 The Company will use reasonable efforts to resolve complaints promptly and fairly. The Customer may be asked to provide supporting information or evidence to assist with the investigation.

13.3 If a dispute cannot be resolved directly between the parties, either party may consider seeking advice from an independent body or pursuing legal remedies available under UK law.

14. Variation of Terms

14.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking, unless otherwise agreed in writing.

14.2 Any changes to the Services, pricing, or other arrangements agreed after the initial booking must be confirmed by the Company to be valid.

15. Severability

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the rest, which shall continue to be valid and enforceable to the fullest extent permitted by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter.

By confirming a booking with Man with Van Queen's Park, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.