Privacy Policy

Man with Van Queen's Park Privacy Policy

This Privacy Policy explains how Man with Van Queen's Park collects, uses, stores and protects personal data relating to our customers in the Queen's Park area. We are committed to safeguarding your privacy and processing your personal data in accordance with the UK General Data Protection Regulation and other applicable data protection laws.

This Privacy Policy applies to all Man with Van Queen's Park customers and prospective customers in our service area, including individuals, households and businesses who contact us, request a quote, make a booking or otherwise use our services.

Data Controller

For the purposes of data protection law, Man with Van Queen's Park is the data controller in respect of the personal data that we collect and process about you in relation to our services. This means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details: name, address, collection and delivery addresses, contact preferences, and other details you voluntarily provide to us.

Service and booking information: details of your enquiry, requested service type, property access information, inventory or list of items to be moved, preferred dates and times, job notes and instructions.

Payment and transaction information: details relating to payments you make to us, such as the amount, method of payment and transaction date. We do not store full payment card details; these are handled by our chosen payment processors.

Communication data: records of communications between you and us, including phone calls, text messages and any other correspondence relating to enquiries, quotes, bookings, feedback or complaints.

Technical data: when you visit our online platforms, we may collect limited technical information such as IP address, device type, browser type and approximate location. This is used to maintain and improve our websites and services.

We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services: processing enquiries, supplying quotes, confirming bookings, planning and carrying out moves, contacting you regarding your booking and following up after the service.

To process payments and manage accounts: issuing invoices, receiving and recording payments, handling payment queries and maintaining financial records as required by law.

To communicate with you: responding to your questions or requests, sending booking confirmations, reminders about upcoming moves, and important information about changes to our services or terms.

To improve our services: monitoring service quality, carrying out customer satisfaction checks, handling complaints and using aggregated information to improve our operations.

To meet legal and regulatory obligations: keeping records required by tax or accounting regulations and responding to lawful requests from authorities where we are required to do so.

Lawful Bases for Processing

We rely on one or more of the following lawful bases to process your personal data:

Contract: we process your data where it is necessary to take steps at your request before entering into a contract, or to perform a contract for removal and transport services to which you are a party. This includes handling enquiries, providing quotes and completing bookings.

Legal obligation: we process certain information to comply with legal obligations, such as maintaining financial and tax records and responding to lawful requests from public authorities.

Legitimate interests: we may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving and managing our services, preventing fraud and securing our systems.

Consent: in limited circumstances, we may rely on your consent, for example where you specifically ask to receive optional marketing communications. Where processing is based on consent, you can withdraw your consent at any time.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

Customer and booking records are typically kept for a period that allows us to respond to questions about past services, deal with potential disputes and comply with tax and accounting rules. After this period, personal data will be deleted or securely anonymised so that it can no longer be linked to you.

The exact retention period may vary depending on the type of data and our legal obligations. We review our retention practices regularly to ensure we do not keep personal data longer than necessary.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with selected third parties where this is necessary to provide our services or to meet legal obligations. These third parties act as data processors or independent controllers, depending on how they handle your data.

Data processors: we may use trusted third party service providers to support our operations, such as payment processing providers, IT and cloud storage providers, booking or scheduling tools and accountants or professional advisers. These processors are only allowed to process personal data on our documented instructions, must keep it secure and are not permitted to use it for their own purposes.

Other recipients: we may share data with insurance providers, law enforcement or regulatory bodies where required by law, or where necessary to establish, exercise or defend legal claims.

Where we use processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place in accordance with data protection law before any transfer takes place.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to those employees and contractors who need it to perform their duties, keeping physical records secure and using security features for our electronic systems.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security but continually work to maintain and improve our safeguards.

Your Data Protection Rights

Under data protection law, you have various rights in relation to the personal data we hold about you. These rights apply to all Man with Van Queen's Park customers in our service area, subject to certain legal conditions and exemptions. Your rights include:

Right of access: you can request information about whether we process your personal data and obtain a copy of that data.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other lawful basis to keep it.

Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request to rectify your data.

Right to object: where we rely on legitimate interests as a lawful basis, you have the right to object to our processing of your personal data on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds to continue.

Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or ask us to transfer it directly to another organisation where technically feasible.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. We encourage you to contact us first so that we can try to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will take effect when the revised policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of Man with Van Queen's Park services after any changes have been posted will signify your acceptance of those updates, to the extent permitted by law.