Terms and Conditions for Man With Van Queenspark

These Terms and Conditions set out the basis on which Man With Van Queenspark provides moving, transport, lifting, collection, and related removal services to residential and commercial customers in the United Kingdom. By making a booking, confirming a quote, or allowing work to begin, the customer agrees to these terms. For clarity, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer or person authorised to arrange the work.

These terms are intended to create a fair and practical framework for a man with a van service in Queenspark and similar jobs. They apply to single-item collections, small moves, furniture transport, house clearances, storage runs, and other agreed services. If any part of a booking requires extra care, special handling, or additional labour, this must be declared in advance so that the booking can be assessed correctly.

Unless agreed otherwise in writing, all services are provided subject to availability, vehicle capacity, access conditions, and lawful instructions from the customer. These terms may be updated from time to time to reflect changes in law, operating practice, or service structure. The version in force at the time of booking will apply to that job.

1. Booking Process

To arrange a booking with Man With Van Queenspark, you must provide accurate details about the items to be moved, the collection and delivery addresses, access restrictions, floor levels, parking limitations, and any special requirements. A quotation is based on the information supplied at the time of enquiry and may be revised if the actual work differs from the description provided. Quotations are generally given as estimates unless expressly stated as fixed.

Bookings are only confirmed once we have accepted the job and, where required, received a deposit or written confirmation from you. A booking confirmation may be issued by text, email, or another recorded communication method. It is your responsibility to check the details carefully, including the date, time window, addresses, and item list. Any errors must be reported promptly so they can be corrected before the service begins.

You must ensure that the goods to be transported are ready at the agreed time and that all necessary permissions have been obtained for access, loading, unloading, parking, or entry to communal areas. If the job involves heavy, bulky, fragile, or unusually valuable items, you must inform us in advance. We may refuse a booking or apply additional charges where the information supplied is incomplete, inaccurate, or changes materially before arrival.

If a customer requests an amendment to the booking, we will try to accommodate it where possible. However, changes to the time, date, route, volume, or scope of work may affect pricing and availability. Short-notice changes cannot be guaranteed. Any revised arrangement only becomes binding when we confirm it.

We reserve the right to decline or terminate a booking if the work would be unsafe, unlawful, commercially impractical, or beyond the capacity of the vehicle, team, or time allocated. This includes situations where items are misdescribed, access is restricted beyond what was stated, or the customer asks us to carry out work that is not part of the agreed service.

2. Payments

All prices are stated in pounds sterling and may be subject to VAT where applicable. Payment terms will be agreed at the time of booking or before the service begins. Unless otherwise stated, payment is due on completion of the work, immediately after the service, or in advance for deposits and certain pre-booked jobs. We may require full or partial payment before the van is dispatched.

Accepted payment methods may include bank transfer, card payment, cash, or other methods specified at booking. Where a card payment fails, is reversed, or is declined, you remain responsible for the outstanding amount. Any charges incurred by us because of failed payment attempts, chargebacks, or late settlement may be added to the amount owed to the extent permitted by law.

Additional charges may apply where the actual service exceeds the original estimate due to delays, waiting time, extra labour, unforeseen access issues, additional mileage, tolls, parking costs, congestion charges, or the need to transport more items than declared. We will act reasonably in applying such charges, but you acknowledge that moving work often depends on factors beyond our control. Where possible, material extras will be discussed before they are incurred.

3. Cancellations and Amendments

You may cancel a booking by giving notice through the method used to arrange the service. Cancellations should be made as early as possible so that the slot can be released for other work. If you cancel sufficiently in advance, any deposit may be refundable or partly refundable depending on the timing of the cancellation and any costs already incurred.

If you cancel at short notice, fail to be present, do not provide access, or are otherwise unable to proceed with the job at the agreed time, we may charge a cancellation fee, attendance fee, or the full booked amount where we have already committed time, staff, fuel, and vehicle resources. The exact charge will reflect the notice given and the nature of the work reserved for you.

We may also cancel or reschedule a booking where circumstances make performance impossible or unsafe, including severe weather, road closures, vehicle breakdown, staff illness, or legal restrictions. In such cases, we will make reasonable efforts to offer a new time or date. Our liability for cancellation in these circumstances is limited to refunding sums paid for undelivered services, unless the law requires otherwise.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your property, but you remain responsible for ensuring that items are suitable for transport and properly packed, secured, or protected unless packing has been expressly included in the service. Fragile items, electronics, glass, loose fittings, and items with pre-existing damage should be declared in advance. If you ask us to move items without adequate packing or protection, you accept the associated risks except where loss or damage is caused by our negligence.

Our liability is limited to loss or damage directly caused by our proven negligence or wilful misconduct. We are not responsible for indirect, consequential, or economic losses such as loss of profit, business interruption, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Where liability is established, our responsibility is capped at the lower of the repair cost, replacement cost, or the amount you paid for the specific service, unless a higher limit is required by law.

We are not liable for pre-existing damage, items packed by you or by third parties, goods that deteriorate naturally, or damage caused by inadequate access, faulty fixtures, unsafe lifting points, or instructions given by the customer against our advice. You must remove batteries, fuel, chemicals, gas cylinders, and other hazardous or restricted materials unless we have agreed in advance that such items can be handled lawfully and safely.

5. Access, Safety, and Site Conditions

You must make sure that the collection and delivery points are reasonably accessible and safe for loading or unloading. This includes arranging suitable parking where necessary, clearing walkways where practical, and informing us of any restrictions such as stairs, narrow entrances, lifts, loading bays, or time-limited access. If conditions are more difficult than stated, we may need to revise the price, reduce the scope of work, or reschedule the job.

Our staff may refuse to carry out an instruction that appears unsafe, unlawful, or likely to damage property. This includes unsafe lifting, overloading, moving unstable furniture, or entering areas that present a health and safety concern. You agree to co-operate with reasonable safety instructions and to ensure children, pets, and bystanders do not interfere with the work.

If delays occur because access is blocked, parking is unavailable, or keys, codes, or permits are not provided, waiting time may be charged. If the work cannot proceed because access remains unavailable, the booking may be treated as a cancellation at short notice. We are not responsible for losses caused by delayed access where the delay is outside our control.

6. Waste Regulations and Prohibited Items

If the service includes disposal, clearance, or transport of waste, both parties must comply with applicable UK waste regulations, including legal duties concerning duty of care, carrier requirements, and lawful disposal at authorised facilities. We will only remove waste or unwanted items where this has been agreed in advance and where the waste stream is lawful and suitable for collection. You must accurately describe any waste to be collected.

You must not ask us to remove materials that are prohibited, hazardous, or require specialist handling unless we have expressly agreed and can lawfully do so. Examples may include asbestos, medical waste, chemicals, solvents, oils, pressurised containers, sharps, contaminated materials, and certain electrical or electronic waste. If prohibited items are discovered on site, we may refuse collection and charge for attendance where appropriate.

Where waste is removed, you confirm that you are authorised to transfer it and that it is not stolen, contaminated beyond lawful handling, or subject to special licensing restrictions. We reserve the right to leave any item behind if its removal would breach waste legislation, create an environmental risk, or expose us to enforcement action. Customers are responsible for any false declarations relating to waste classification or content.

7. Delays, Force Majeure, and Operational Limits

We are not responsible for delay or failure caused by events beyond our reasonable control, including traffic incidents, extreme weather, natural events, civil disorder, strikes, road closures, accidents, or interruptions to essential services. Where such events affect a booking, we will aim to notify you and agree a revised arrangement where possible. Any time estimates provided are approximate unless expressly guaranteed in writing.

If the customer causes delay, requests repeated changes, or is unavailable at the agreed time, we may charge for waiting, additional mileage, re-attendance, or idle time. We may also adjust the schedule to complete other bookings where a delay created by the customer would otherwise disrupt our operations. Reasonable flexibility will be offered, but punctuality and readiness are part of the agreed service.

Vehicle capacity, load weight, and safe handling limits must be respected at all times. If the amount, size, or weight of the items exceeds what was described, we may require a larger vehicle, additional labour, or a split load arrangement. Any extra cost arising from misdescription or late disclosure will be payable by you.

8. Insurance and Claims

Where insurance is maintained by us, its existence does not alter these Terms and Conditions and does not guarantee compensation in every case. Any insurance claim must be reported as soon as reasonably practicable and supported by evidence such as photographs, item descriptions, purchase records, or repair estimates. Failure to notify us promptly may affect the assessment of the claim.

You must inspect your items and the completion of the service as soon as reasonably possible after delivery or removal. Any shortage, visible damage, or discrepancy should be raised without delay. Claims made long after completion may be harder to verify and may be declined where the passage of time has prejudiced our ability to investigate. Nothing in these terms limits your statutory rights.

Where a claim is accepted, we may choose to repair, replace, or pay the reasonable depreciated value of the affected item, subject to the liability limits set out above and any applicable insurance process. No claim will be accepted for items of exceptional value unless they were declared in advance and we agreed to carry them under the relevant terms.

9. Data, Communications, and Record-Keeping

Information provided for a booking will be used to administer the service, confirm arrangements, process payment, and handle any follow-up queries or claims. Records may be retained for operational, legal, accounting, and compliance purposes. Communications about the booking may be stored as evidence of the agreed terms, changes, and authorisations.

By entering into a booking, you consent to being contacted about that booking using the details you provide. We will use personal information only as permitted by applicable data protection law. You are responsible for ensuring that the contact details supplied are accurate and up to date so that booking confirmations, amendments, and notices can be delivered effectively.

10. Governing Law and General Provisions

These terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, including questions about interpretation, performance, or payment, will be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force.

No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. A person who is not party to the contract has no rights under it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. The contract is between you and us only, and any variation must be agreed in writing or through a clearly recorded amendment.

These Terms and Conditions represent the full agreement for the provision of the man with a van Queenspark service unless a separate written contract states otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted the terms applicable to your service. If you need a lawful, reliable, and clearly defined moving arrangement, these terms ensure the service is delivered on a consistent and transparent basis.